We value our customers and want to ensure a smooth, hassle-free experience for all orders placed on BUY-IQD.COM. Please read our detailed policy carefully to understand your rights and responsibilities.
IMPORTANT NOTICE
- Free Fast Shipping for US Orders: We offer FREE shipping via UPS for all US orders, with delivery times ranging from 4 to 5 business days.
- Extended Return Period:
- 30 days for US orders.
- 45 days for international orders.
Return Policy
We want you to be completely satisfied with your purchase. If you need to return an item, please ensure the following conditions are met:
- Items must be returned in the same condition as received.
- The product must be in its original packaging.
- Contact our support team to arrange your return before sending any item back.
Refund and Exchange Conditions
We strive to ensure every customer is satisfied. However, please note the following conditions:
- Full Refunds: Granted for items returned within the 30-day window (US orders) or 45 days (international orders).
- Partial Refunds: In certain situations, partial refunds may be issued, including:
- Items returned after 30 days (US) or 45 days (international).
- Items not in their original condition, damaged, or missing parts for reasons not due to our error.
Restocking Fee
We reserve the right to charge a 15% restocking fee. However, we prioritize customer satisfaction. In most cases, this fee will be waived unless we determine the return is abusive or unreasonable.
Return Shipping Costs
- Customers are responsible for paying the return shipping costs.
- Shipping costs are non-refundable. If a refund is issued, the cost of return shipping will be deducted from the refund amount.
How to Initiate a Return
To arrange a return, please follow these simple steps:
- Contact Us: Reach out to our customer support team at [email protected] or call WhatsApp us.
- Provide Details: Include your order number, reason for return, and any supporting information.
- Receive Instructions: Our team will guide you on where and how to return your product.
Shipping Returns
- For items valued at over $75, we recommend using a trackable shipping service or purchasing shipping insurance.
- We do not guarantee that we will receive your returned item without proper tracking.
Processing Refunds
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
- If approved, the refund will be processed, and a credit will automatically be applied to your original payment method within 5-7 business days.
Exchanges
If you need to exchange an item, please follow the return process mentioned above and specify that you would like an exchange instead of a refund. Exchanges are subject to product availability.
Contact Us
If you have any questions regarding our Returns and Exchange Policy, feel free to reach out to us:
- Email: [email protected]
- Phone:
- Live Chat: Available 24/7 on our website
Your Satisfaction, Our Priority
At BUY-IQD.COM, we are committed to delivering exceptional service. If you encounter any issues with your order, don’t hesitate to contact us — we’re here to help!